What if I have credits left on my PlayCard?

• Credits that were purchased are eligible for refund to the original form of payment. Bonus/Complimentary credits and Timed-Play are not eligible.

   

• To request a refund for unused paid credits, please email Admin@WonderverseChicago.com with the following information.

   

• Photo of the card with legible card number


   

• Receipt (if available)


   

• Estimated remaining balance

   

• Please submit your request as soon as possible and no later than March 25, 2026. 

GROUPON VOUCHERS:

• What happens to my Groupon?

   

• Guests with an unredeemed Groupon voucher need to email customersupport@groupon.com to request a full refund.